General terms and conditions of online sales V-Young SARL (hereafter: Jacob Cohen). October 2019.
jacobcohenshop.ch | Rue du Port, 4 | CH-1204 Geneva (GE)
The present General Terms and Conditions of Sale of the company V-Young SARL govern the contractual relations between the online shop of jacobcohenshop.ch and the customer (hereinafter referred to as "the customer") uses its services. These terms and conditions apply exclusively and appropriately to all orders placed on jacobcohenshop.ch.
The offer of jacobcohenshop.ch offers exclusively items from the collections previously available in the Swiss store. The product and service offerings of jacobcohenshop.ch are valid only as long as they are visible on the site and within the limits of available stocks. The photos are only shown on jacobcohenshop.ch for illustrative purposes only and are not contractually binding.
jacobcohenshop.ch provides the customer with articles of various kinds in perfect condition. These are checked and labelled on receipt. If these labels are removed, the articles cannot be returned to us.
The customer must examine the goods immediately upon receipt. Any defects or errors in the delivery must be reported to the customer service of jacobcohenshop.ch immediately, or at the latest within 10 days after receipt of the goods (or, in the case of hidden defects, from the discovery of the defect), in writing and in detail. In the event of late notification of defects, the goods shall be deemed to have been accepted and any warranty shall lapse.
If notification of defects is made in time, the defective goods must be returned to jacobcohenshop.ch | If the complaint is justified, the defect will be remedied, at the customer's discretion, by the supplier. If the complaint is justified, the defect shall be remedied, at the option of jacobcohenshop.chYou can also have the defect repaired, have the defect-free goods delivered or possibly have the defective goods refunded. You can also go to the store to have the defect examined.
The postal parcels are sustainable packaging provided by DHL express, made largely of recycled paper, to be reused for returns and exchanges.
- Registrations and account
In order to use certain services offered by jacobcohenshop.chto make a first purchase on jacobcohenshop.chIn order to access to the website, the customer must create an account that he can modify or delete at any time. Personal information must be filled in accurately.
Following registration, the customer receives a confirmation e-mail. To access "My account", the customer must identify himself using his e-mail address and password. In this space, the customer will find all the personal data entered during registration and his order history.
- PLACE AN ORDER
Purchases on the site jacobcohenshop.ch are exclusively reserved for customers who have correctly registered and provided accurate information.
To place an order, it is important to strictly follow the instructions on our FAQ. After selecting the size and quantity of the desired product(s), the customer must add the article to "My basket". After checking and accepting the possible contribution to the delivery costs, the general terms and conditions, the data protection declaration and the right of withdrawal (10 days), the customer must select the desired method of payment and click on the "Send order" option.
After each order, the customer receives a confirmation e-mail from jacobcohenshop.ch. Once the confirmation e-mail is sent, the order becomes effective. However, an order is only final after acceptance of jacobcohenshop.ch.
The customer cannot modify or cancel an order from his customer account. If you have any questions regarding an order, please contact customer service at the following e-mail address firstname.lastname@example.org.
Any use of the site for professional or commercial purposes, to resell the articles to third parties, is strictly prohibited. In case of infringement, the customer is exposed to an immediate exclusion and may be prosecuted by jacobcohenshop.ch for damages. jacobcohenshop.ch reserves the right to accept any order placed on its website.
- ITEM AVAILABILITY
In the case of an order consisting of several items, jacobcohenshop.ch ensures a grouped shipment of all the items in the order. However, and despite all the precautions that jacobcohenshop.ch takes to have the most accurate information possible about the availability of the items offered, it may happen that one or more of them, deemed available (s) at the time of the order is (are) finally unavailable (s). jacobcohenshop.ch will contact the customer as soon as possible to inform him of this. In the case of permanent unavailability of one or more items that constitute the order, jacobcohenshop.ch will be obliged to proceed to the partial or total cancellation of the latter.
The prices of jacobcohenshop.ch are indicated
in Swiss Francs as well as in US dollars for countries outside of Switzerland, they are payable in Swiss Francs and include VAT at 7.7%, as well as in US dollars and without VAT for countries outside of Switzerland.
The same applies to the prices indicated with a discount. jacobcohenshop.ch reserves the right to change its prices at any time.
The prices charged in the stores and on the online shop are the same. However, promotional actions can take place exclusively on jacobcohenshop.ch.
The prices invoiced to the customer for the products delivered are those in force on the date of the order and which appear on the order confirmation.
Packing and shipping costs are covered by jacobcohenshop.ch and are not charged to the customer. Exceptions are expressly stated.
- Terms of payment
jacobcohenshop.ch offers the following payment methods: VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO and PAYPAL.
The customer can pay for items by credit card. All payment transactions are made in a secure area, in accordance with the highest security standard (https://).
Together with our payment partners, we use encrypted transmission and payment methods that are completely secure. In addition, jacobcohenshop.ch does not store any of your payment information. The transaction is charged to the customer's credit card only when the order is shipped, once the credit card information has been verified, the withdrawal authorization by the company that issued the credit card used by the customer has been issued and the order has been confirmed by jacobcohenshop.ch. All credit card payments are processed by the company SIX Payment Services (for deliveries in Switzerland) and the data is encrypted and transmitted to SIX Payment Services for processing.
For sales outside of Switzerland, all card payments are processed by STRIPE. The data is encrypted and transmitted to STRIPE for processing.
jacobcohenshop.ch delivers in Switzerland and in all other countries of the world (except the countries of the European Union and the United Kingdom).
Delivery is made within 2 working days maximum for Switzerland and Liechtenstein and 5 working days for the rest of the world.
For Switzerland and Liechtenstein (FREE SHIPPING and RETURNS).
For other countries a supplement of 50 US Dollar will be charged and the return is at the buyer's expense.
Claims for damages due to delayed delivery are excluded.
- Right of return | Returns
The customer has the possibility to return unworn items within 10 days by our DHL express account (FREE RETURN) or return them directly to the store.
The period of return extends from the date of receipt of the items by the recipient. Beyond this date, jacobcohenshop.ch reserves the right to accept or reject a return.
The return shipping costs are at our charge via our DHL Express account.
The items must, without exception, be new, unworn, unwashed, intact and in their original condition with their tags.
It is preferable that the original packaging be used for the return.
Failing that, " jacobcohenshop.ch "reserves the right not to accept returned items.
By DHL Express (Switzerland and Liechtenstein)
Put the DHL Express return form that you will find in the envelope on the package and contact DHL express at +41(0)848711711 to arrange for pickup at the same address as the delivery address.
By DHL Express (rest of the world)
For all deliveries outside of Switzerland, the products are sold tax free and the VAT of the country of destination will be charged by DHL Express, it may be that for certain countries customs duties are charged in addition by DHL EXPRESS (depending on the free trade agreements of the destination country with Switzerland).
For returns of deliveries made outside of Switzerland and in case of returns the items will be refunded in full after deduction of any customs duties related to the import.
Returns to our store jacobcohenshop.ch are accepted and free. The customer must come to the store with the invoice included in the package upon delivery. In this case, the return form generated in the "My Orders" area is optional.
The invoice can also be printed from the online account jacobcohenshop.ch of the customer, in the "My orders" section. The teams will then carry out a quality control.
After testing and receiving the ordered item(s) on jacobcohenshop.ch, if the latter does (do) not correspond to the size (s) desired (s), the buyer has the opportunity to go to the store for an exchange or alteration of the article (s) ordered on jacobcohenshop.ch.
- Refund (see mail)
If all of the above conditions are met, the return is eligible for a refund (or exchange, in store only).
Refunds are not made in the shop but only via the re-credit system on the credit card used at the time of the order.
- Reservation of ownership
The ordered articles remain, until their complete payment, the property of jacobcohenshop.ch. In the event of non-payment and even if the items have already been delivered, the Group may request their return in their original condition. jacobcohenshop.ch reserves the right to take legal action for damages.
- Product quality
jacobcohenshop.ch offers articles from renowned designers in the high-end and luxury segment. jacobcohenshop.ch guarantees the authenticity of all products sold on jacobcohenshop.ch. The products in the range are of the highest quality in terms of materials, design and finish.
All the products were manufactured in the suppliers' factories or designers' workshops.
If the customer wishes to bring a complaint to the attention of jacobcohenshop.ch he can contact the customer service (Monday to Friday, from 10:00 to 19:00) at the following numbers or address
- Stores: +41(0)22 810 88 34
If the customer is not completely satisfied or if the items delivered do not correspond to his order, jacobcohenshop.ch asks him to keep all the documentation and the product in its packaging and to contact immediately by e-mail : email@example.com
The items marketed on jacobcohenshop.ch are real products, presented in the form of a digital photograph. There may be minor differences between the photo and reality, but these do not constitute a defect.
- Data protection and personal information
The protection of our customers' data and privacy is very important to us. Account information jacobcohenshop.ch are used exclusively in the context of the commercial relationship between the customer and jacobcohenshop.ch. This information is never shared with third parties or resold.
jacobcohenshop.ch complies with the code of conduct for distance selling of the Swiss Mail Order Association (ASVPC).
The customer's banking information is never in our possession since the banking transactions are carried out directly and in a totally secure manner by our payment partners. jacobcohenshop.ch only keeps information that is necessary for customer service.
To create a customer account, the customer must provide personal information on jacobcohenshop.ch. This includes gender, first name, last name, e-mail address, language, date of birth, address and telephone number. The information marked with an asterisk is mandatory for the processing of orders. Without this information, jacobcohenshop.ch cannot process orders.
jacobcohenshop.ch does not communicate this information to third parties, with the exception of its service providers. They only need this information to process orders, payments and deliveries. They are not allowed to use it for their own purposes. These communications of information are thus reduced to the strict minimum.
jacobcohenshop.ch uses permanent cookies. They serve only to record the customer's transactions, to facilitate future visits to our site and future orders, and to adapt the offer to the customer's tastes. It is possible to allow cookies in the security settings of the web browser used.
jacobcohenshop.ch uses user data via Google Analytics in an anonymous way in order to obtain analyses on the use of jacobcohenshop.ch. Google Analytics is only used for internal market research by jacobcohenshop.chto adapt the organization of jacobcohenshop.ch to the needs of the customers.
All personal information recorded on the site (address, purchases) are treated as strictly confidential. At any time, the customer can modify or delete his personal information under the heading "My account" then "My personal information".
jacobcohenshop.ch reserves the right to modify these general terms and conditions of sale. As such, the date of their last modification is always indicated. Version 1.0: 25.11.2019.
The conditions of access to this website are subject to the provisions of Swiss law and must be interpreted in accordance with Swiss law.
- Law | Jurisdiction
These general terms and conditions of online business as well as all processes and transactions covered by them are subject to Swiss law.
For any relative dispute, the competent jurisdiction is that of the customer's domicile if he is a defendant; if the customer is a plaintiff, he may choose to bring an action before the courts of Geneva (headquarters of jacobcohenshop.ch).
For further information, comments and criticisms, please send your queries to e-mai | postal address
- Shop " Jacob Cohen ", V-Young SARL, Rue du Port 4, 1204 Geneva